In this page we have collected a series of answers to the questions that are often asked by guests who have decided to stay in one of our facilities. If you do not find an answer to a question, do not hesitate to contact us.
What are the check-in and check-out times?
Check-in: from 3.00 pm to 9.30 pm (possible other times upon agreement with the manager). In Udine Front Station, Sleep In Udine and Venzone, check-in times are from 3pm to 7.30pm (other times may be agreed with the manager). Possibility of late / self check-in.
Check-out: by 10.30 am
How does it work late/self check-in?
At oure Front Stazione and Front Ospedale it’s possibile to make self check-in. How does it works for Stop & Sleep Front Station:
How does it works for Stop & Sleep Front Hospital:
Can I get in and out of the facility at any time?
Yes, each room is provided with a set of keys that contains the keys to the bedroom door, the main door and the door. Each guest is therefore autonomous in the use of his key ring
Are the prices per room or per person?
The prices shown on our site are to be considered per room.
What payment methods do you accept?
We accept payments in cash, by bank transfer, by debit card or by credit card (except Diners Club and American Express) Terms of payment:
Check-in with reception: cash or debit card payment
Self Check-in: upon payment by cash or credit card
What are the terms of cancellation of the reservation?
For the cancellation of the booking made with at least 10 days notice we do not apply penalties.
For the cancellation of the reservation made in the 9 days before the arrival date we require the payment of at least the first night.
Do children pay a reduced rate?
Yes, if children are included in your booking, we apply the following rates:
Age up to 2 years: Free if they sleep in the bed with their parents. Supplement of € 5 per night for children who use the cradle.
Age up to 16 years: Supplement of € 10 per night.
Age over 16 years: Standard rate calculated as an adult.
Are pets allowed?
At our Sleep Sleep Fagagna On the Hills property, small dogs are allowed only with advance notice. Animals are not allowed in the facilities of Udine Fronte Stazione, Udine Fronte Ospedale and Venzone.
Breakfast is included?
At our Stop & Sleep facilities Fagagna On the Hills and Udine Fronte Stazione breakfast is self-service and is included in the price: tea, coffee, herbal teas, milk, fruit juice, bread and biscuits, brioches are always available. At our Stop & Sleep Udine Fronte Ospedale and Venzone, breakfast is not included in the price but we provide tea, coffee, herbal teas, barley coffee, milk and sugar.
Are linen and towels provided or should you bring them?
Included in the price of the stay we provide a complete set of bed linen and towels: sheets are replaced every 5 days and towels every 3 days.
Do you offer internet connection?
Yes, in our structures we provide internet connection via WI-FI included in the price. At our Stop & Sleep Venzone there istn’t WI-FI.
Do you rent bicycles?
Yes, in the facilities of Fagagna and Udine Fronte Stazione we offer the possibility to use bicycles included in the price for stays of at least two nights. If you wish to use the bikes, advance notice is welcome so that we can organize ourselves.